How do I avoid "voice mail tag"? First, and most important, avoid leaving messages like, "John, this is Jane, call me." Instead, leave the information you wanted the person to have. If it is a question, ask the question. More times than not, John calls Jane back, gets her mailbox, and says "Jane, this is John returning your call. Please call me." This sounds a little ridiculous, but it happens A LOT. If your information is of a sensitive nature, preface that in your message. This is in case the person listening to the message is on a speakerphone, he will have the opportunity to lift the handset for privacy.
Secondly, follow up with another form of communication. Simply send an email restating what you said in your message. You never know which form of communication the person you are communicating with prefers and responds to most quickly. The person may not check voice mail but once or twice a day. However, they may check email hourly. If you know which form of communication the person prefers, i.e. Facebook, Twitter, MySpace, AIM, cell phone texting, etc., follow up using that form too, if neccessary. This is assuming you use all of these forms of communication as well.
How do I change the time on my telephone system?
Star2Star systems automatically link to a central time server.
Nortel Call Pilot and Startalk voice mails link automatically to the telephone system.
Teleco Perfect Voice Pinnacle - pc based systems set the time, if needed, the same as any other pc. Simply click on the clock on the task bar of the PC.
Teleco Contact-DK link automatically to the telephone system, but only updates itself at midnight.
How do I reset a password on my voice mail? click here
How do I reset a mailbox on my voice mail?Click here.
How do I record the main company greeting(s) on my automated attendant? Click here
How do I set up a conference call? On most systems, you will:
Call your first party, but do NOT put them on hold.
Press the CONFERENCE button.
Call your second party, but do NOT put them on hold.
Press the CONFERENCE button again.
Press the CONFERENCE button a third time to put everyone together.
How do I log into a work group? On a Samsung system, dial 53 + the workgroup number (for example, 500, 501, etc...) then 1 for Log In or 0 for Log Out. The operator workgroup is normally, group 500.
My message light is flashing, but when I press my message button either it does nothing or calls someone in my office. How do I correct this? To cancel a message waiting indication:
On a Toshiba system - dial INTERCOM # (pound) 409.
On a Samsung system - dial 42 then dial YOUR extension number
My phone doesn't ring and the display shows my phone is forwarded. How do I correct this? This is common on Samsung systems installed in the 601 area code. It is caused from a user picking up on the INTERCOM (for an inside call by not selecting a line button or dialing 9) the dialing a phone number that begins with 601. The call forward code for most Samsungs is 601. So if you do not get a line and dial 6012081212, the system will forward your phone to ext. 208 (601-208) then disregargards the 1212. To correct this dial (without pressing speaker or lifting your handset) 600. To forward your phone to voice mail when you are busy dial 602 plus the voice mail pilot number. This is usually 509, 519, or 529. To forward when you do not answer, dial 603 plus the voice mail pilot number. You can also forward when you are busy OR do not answer by completing the steps above for busy, then no answer, then dial 604.